1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us. Your product may be eligible for refund or replacement depending on the product category and condition..
2. Please note that some products are not eligible for a return if the product is “No longer needed”
3. For product related issues after usage or the expiration of the 7 Days return policy, we will refer you to the brand warranty center (if applicable).
Conditions for Returns
1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
2. The product must include the original tags, user manual, warranty cards, freebies and accessories
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Unishopz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box